Most of us were trained in the art of problem solving.
Many also assume problem solving to be the quintessential form of help or care.
This assumption and expertise around problem solving as help can serve us well and poorly.
Because sometimes, despite our best intentions, problem solving does not solve the problem, the helpee gets hurt or irritated, and we’re accused of being selfish, lacking empathy, not caring, or not being there for them.
This can leave us confused, drained, or even resentful, which may even lead to our eventual burn-out.
When problem solving makes things worse, we need a way of producing solutions other than problem solving.
Such is the art of realizing empathy.