There was a period in my 20s, where it was as if “Human-Centered Design” was my family name. In other words, “Human-Centered Design” was a significant part of my identity. So much so that I felt an implicit sense of responsibility on my shoulders. To…
I’d like to share with you something I wrote back in 2011. I was in the 3rd year of my research into the creative process I only knew to call “making art.” I had such strong feelings about my research that I felt compelled to…
On Sunday, I turned 41. I’ve been told that in “Korean age” I’m 42. There’s something interesting about reflecting on what happened in the past after I have had a 10+year distance from it. In my 20s, I listened to a lot of computer scientists’…
I’m writing to express my gratitude to Ravit at the United check-in counter inside Tel Aviv, Israel‘s Ben Gurion Airport. I hope Ravit gets the recognition she deserves. I can’t remember the last time I met a check-in agent so vivacious and, dare I say, fun to interact with.…
I’d like to express my sincere gratitude and appreciation to Erica Bird (maybe Erika Byrd: pictured below), a flight attendant on this morning’s American Airlines flight AA3611. From the get go she was very considerate. I have a backpack that turned out to…
