Realizing Empathy
Irony is when we judge others as lacking empathy
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Posts from the ‘Long Form’ category

In this episode, we host Harrison Okoye, the Founder and CEO of Facibus. Harrison shares stories from the time when he was a student in search of a job, when he struggled to empathize with employers who wouldn’t hire him.

Employees were almost as Fragile as the Job Candidates

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There was a period in my 20s, where it was as if “Human-Centered Design” was my family name. In other words, “Human-Centered Design” was a significant part of my identity. So much so that I felt an implicit sense of responsibility on my shoulders. To…

Forty Two

I’d like to share with you something I wrote back in 2011. I was in the 3rd year of my research into the creative process I only knew to call “making art.” I had such strong feelings about my research that I felt compelled to…

Rejected Commencement Speech

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On Sunday, I turned 41. I’ve been told that in “Korean age” I’m 42. There’s something interesting about reflecting on what happened in the past after I have had a 10+year distance from it. In my 20s, I listened to a lot of computer scientists’…

Forty One

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I’m writing to express my gratitude to Ravit at the United check-in counter inside Tel Aviv, Israel‘s Ben Gurion Airport. I hope Ravit gets the recognition she deserves. I can’t remember the last time I met a check-in agent so vivacious and, dare I say, fun to interact with.…

Micro-Innovation by Ravit, a Check-in Agent at United Airlines

I’d like to express my sincere gratitude and appreciation to Erica Bird (maybe Erika Byrd: pictured below), a flight attendant on this morning’s American Airlines flight AA3611. ‍‍‍‍‍‍ ‍‍ From the get go she was very considerate. ‍‍‍‍‍‍ ‍‍ I have a backpack that turned out to…

Micro-Innovation by Erica, a Flight Attendant at American Airlines

I thought I was empathizing. I wasn’t.

The Irony of Care

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You have had seven near-death experiences.

Dear Mother,

There is an important difference between empathy and empathizing.

Empathy is a Means to an End

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There are no perfect leaders, only real ones.

The Resentment Threshold

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