I’m writing to express my gratitude to Ravit at the United check-in counter inside Tel Aviv, Israel‘s Ben Gurion Airport. I hope Ravit gets the recognition she deserves. I can’t remember the last time I met a check-in agent so vivacious and, dare I say, fun to interact with.…
I’d like to express my sincere gratitude and appreciation to Erica Bird (maybe Erika Byrd: pictured below), a flight attendant on this morning’s American Airlines flight AA3611. From the get go she was very considerate. I have a backpack that turned out to…
I wanted to write this in appreciation and celebration of a customer service agent (the young lady pictured below) I met this past Saturday. Saturday was a tough day for me. Earlier in the week, I had facilitated a meeting. The meeting was part of…
On Dec. 3rd of last week, I called Verizon Wireless Customer Service for a quick phone swap. The customer rep said “How are you?” I said “I’m good, how are you?” and the rep said “I’m doing well. By the way, thanks for asking that.”…
Yesterday, I was at the Ithaca airport on my way back from a day trip working with the executive MBA students at Cornell. As soon as I got to the airport, I tried to check myself in at the Kiosk. For some odd reason, the…
