Manipulation involves the desire
to move someone or something
to a place or state the manipulator envisions or expects.
This is not to judge manipulation as good/bad or right/wrong.
Through mutual agreement & rationalization,
one can differentiate between transparent vs. surreptitious,
well vs. ill-intended, manipulation.
A magic show
can be thought of as transparent manipulation.
Feeding kids hidden veges
can be thought of as well-intended manipulation.
In some sense,
the opposite of manipulation is creation.
Because creation involves the desire
at a place or state the creator did not envision or expect.
A common inner conflict revolves around these two thoughts:
It may seem like these two thoughts cannot be thought by the same person.
Yet they are often thought by the same person at the same time.
That’s why it is an inner conflict.
Our inner conflict often takes the form of a paradox.
When laid out logically, paradoxes will not make sense.
By connecting what may seem like contradictory perspectives through empathy,
we can give birth to what we call creativity.
It is through such act of creation,
that paradoxes dissolve itself,
leaving behind a sense of clarity and understanding.
Designers have worked with resistance since the dawn of time.
The first caveman who drew on cave walls
were met with resistance from those walls
and leveraged it as the very means through which they created.
Whenever someone behaves in ways we interpret as “resistance,”
all it means is we’re struggling to create.
What human interaction designers do with resistance
is leverage it as the very means through which we create.
Until we learn this art,
we’ll feel nothing but frustration & resentment
in our attempt to bring about innovation in our interactions & organizations.
Guess what lies at the heart of this art?
Our willingness & ability to realize our empathy.