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Tag: Software

Behavior vs Experience

Posted on September 19, 2021May 18, 2022 by Seung Chan Lim 0

Sometimes
we run workshops on empathy,
focused on behaviors
without much focus
on the experience
of empathizing,
inadvertently teaching
manipulation.

As the computer software
“ELIZA,”
has shown,
you can enact
all the “right” behaviors
associated with empathy
without ever actually
empathizing.

Anxiety Appreciation Art Blame Burden Care Choice Clarity Concern Connection Decision-Making Design Desire Emotion Empathizing Empathy Expectation Fear Frustration Gratitude Hyper-Empathizing Judgment Leadership Life Listening Love Meaning Needs Pain Perspective Problem Solving Progress Relationship Resentment Respect Respecting Responsibility Self Shame Support Teamwork Tension Trust Validation Want

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