Option vs Choice

Options
need not
move us
to make
a choice.

For lunch,
we may have 5 options.
Yet, none of them
may move us
to make
a choice.

We can weigh the options
all we want,
but this may merely fuel
our inner conflict,
until we feel moved enough
to make
a choice.

Choices,
unlike options,
move us
to action.

Some choices
are made
begrudgingly.
Yet,
the kind I find fascinating
is the kind that arises
when we realize
empathy.

That moment,
when we’ve finally moved
from a state of dissonance—
of not empathizing—
to a state of resonance—
of empathizing.

That moment,
when what we once could not see
becomes surprisingly self-evident,
and oh so obvious
in hindsight,
making us go
“Oh, of course…!”
exclaiming at the possibility
that has just
unfolded.

p.s: My gratitude goes out to Dr. Paul Pangaro for the wonderful conversation that inspired this post.

When do we feel unappreciated?

Sometimes,
I coach professionals who aren’t
Founders or CEOs.

Guess who they complain about the most?
Their Founder or CEO.

What I often hear
is that they don’t feel appreciated
by their Founder or CEO.

This is a well-known phenomenon.

What still fascinates me, though,
is what they say the Founder or CEO could do
to give them this sense of appreciation.

Rarely do I hear things like
“Praise me for a job well done.”

More often than not I hear things like
“I wish they’d stop frowning when I’m sharing my ideas.”
“I wish they’d stop telling me to figure it out on my own, even if that’s what I end up doing.”

They were distressed about the sense of isolation they felt
when their Founder or CEO
dawned a particular facial expression
or told them to figure something out on their own
as they were in a vulnerable emotional state.

What’s perhaps ironic
is that many Founders or CEOs I coach
say the same thing
as they see the same behaviors
and feel the same emotions
in relation to their employees.

Time for Another Metaphor

One
of the most important concepts
in my first book
is metaphors.

Metaphors
connect two seemingly
unrelated
ideas.

In doing so,
it can help us discover
new
or unexpected insights
into something we were previously
unaware.

For example,
while I was on tour
with my book
I shared the psychological pain
and struggle
I experienced
in the artistic
creative
process..

To my surprise,
entrepreneurs
resonated more deeply with my experience
than others.

It turns out
entrepreneurs experience
similar psychological/interpersonal pain
and struggle
in the process
of launching
and running
their business.

This experience helped me
create a metaphor
between the experience of artists
and the experience of entrepreneurs,
which lead me to do
what I do
now.

But until I created
that metaphor
I used to often say
that I don’t understand entrepreneurs.

If I said I do understand,
it was just so I could feel entitled
to say something negative
about them.

So now
whenever I say
I don’t understand someone
or say I do understand them
just so I can say something negative about them,
I tell myself
that it’s time
for another
metaphor.

Becoming Aware of Our Tension

One way
to sort the behaviors
that arise from too much tension
is into 5 categories.

It can be useful
to simply notice
and to acknowledge these behaviors
as natural human reactions
to our desire to relieve ourselves
of too much tension,
instead of judging them
as good/bad
or right/wrong.

This can give us
the requisite room in our mind
to not only appreciate the tension we experience,
but also the tension experienced by others
when they behave
the same way.

Manipulation and Creation

Manipulation
involves the desire
to move someone
or something
to a place or state
the manipulator expects.

This is not to judge manipulation
as good/bad or right/wrong.

Through mutual agreement
& rationalization,
one can differentiate between
transparent
vs. surreptitious,
well-intended
vs. ill-intended,
manipulation.

A magic show
can be thought of as
transparent manipulation.
Feeding kids hidden vegetables
can be thought of
as well-intended manipulation.

But manipulation stands
in some sense,
opposite of creation,
because creation
involves the desire
to let emerge
a place or product
the creator did not expect.

Tolerating vs Respecting

Tolerating isn’t sustainable.
Respecting is.

There are workshops that teach listening
as a collection of techniques,
like:
Smiling.
Nodding.
Saying “mhm.”
etc.

Even if you do all of that,
if internally you’re merely tolerating the experience,
you can feel drained
You may even feel like you’re engaged in “emotional labor.”

That’s a recipe for burn-out and resentment.

Respecting
is a practice of making new value from what we perceive.

It’s not a technique,
but rather a skill that naturally emerges
from a shift in our perception.

For example,
art students,
especially those trained in the traditional crafts
learn to respect by actively perceiving value in the mundane
through drawing,
sculpting,
woodworking, etc…

Once we learn to respect,
What we perceive in the world
can energize us,
so much so that we may be so immersed in the art of respecting,
that we forget to eat.

Who We Think We Should Be

 

I’ve coached founders
who aspire to make millions of dollars.
I’ve also coached founders
who aspire to help the less fortunate.

Some may easily judge one to be better than the other.

Perhaps.

What I find interesting is that both struggled
with the same things.
That is until they learned to let go
of the fixed image
of who they thought they should be.
Whether that was
someone who has millions of dollars or
someone who helps the less fortunate,
it made little difference.

Event & Context

If an “event” that happens is the tip of the iceberg,
“context” is the rest of the iceberg.

If my saying something is an event,
its context includes
my intentions,
emotions,
needs,
values,
beliefs,
history, etc.

When we hear what others say,
we often use the first context that comes to mind
to make meaning from their words.

This can lead to misunderstandings.

We only understand the words of others
when we interpret their words
in conjunction with a context sufficiently similar
to the context that gave rise to their words.

So to better understand the word of others,
we often need to momentarily let go
of the first context that comes to mind.

The Journey of Three Emotions

When we, as founders—
especially those with humane intentions—
work to fertilize change in our organizations,
3 types of emotions often rise up
in ourselves:

  1. Overwhelm
  2. Anxiety (also Worry / Doubt / Concern / Fear)
  3. Frustration (or Anger)

When we don’t spend the time
to realize empathy with ourselves
in relation to these emotions,
these can easily develop into:

  1. Sense of Isolation
  2. Hopelessness
  3. Helplessness

Which, over time, can calcify as:

  1. Sense of Betrayal
  2. Shame
  3. Resentment (or Contempt)

Choosing Our Role

We play “designer,”
when we act to fulfill an emotional need.
Wish to fulfill your need for communication with those far away?
Play “designer” to design a mail system.

We play “judge,”
when we blame someone.
Wish to label someone at fault?
Play “judge” to peruse the evidence & make a decision.

We may play them well or poorly,
but once we become aware of these roles,
they are available for our choosing
from moment to moment,
even if they’re not on our business cards.

The question is “What role do we want to play?”

Whatever our answer,
it’ll profoundly affect our sense of identity.
The sense of who we are,
from where our thoughts & behaviors
will naturally flow,
at least temporarily.