The Appreciation Deadlock

A common phenomena I see among co-founders I coach is this:

  1. Founder A does something she believes Founder B should appreciate.
  2. Those are not things B actually appreciates, but B says “thanks” out of politeness.
  3. A thinks she’s done something of significant worth to B and expects a reciprocal behavior from B born out of B’s appreciation for A.
  4. B has no awareness of the expectation.
  5. A never receives the reciprocal expression.

Imagine both people doing this — thinking it’s “for” each other
While neither are feeling their needs genuinely fulfilled.

This relationship may be a ticking time bomb.
It is unlikely for people to stay in relationship
When they don’t feel appreciated.

Tension as Problem vs Paradox

Richard Feynman—
Physicist—
once said,
“Paradox
is only a conflict between
Reality
vs
Our feeling of what reality
ought to be.”​​

I define tension
as a conflict between​
What we have
vs
What we need or value.

When I noticed
the remarkable similarity
between these two,
I realized
that we can either
judge tension as “bad,”
so as to frame it as a “problem.”
or
We can let it evoke
our curiosity and wonder
so as to frame it
as a “paradox.”

The choice
can be ours.

Efficient Use of Energy

Any time we have the urge to say “I disagree,”
It’s worth asking ourselves “What purpose am I hoping to fulfill?”

If the purpose of expressing disagreement is…

  1. To express disagreement, then spending our energy to express disagreement would likely be energy well-spent.
  2. To prevent something “bad” from happening, the energy may be better spent expressing our fear or concern of the “bad” thing.
  3. To ask the other person to do something, the energy may be better spent making a request to the other person.

Rose vs Obstacle

Let’s say we have goal A.

During our pursuit of goal A,
Let’s say we encounter B.

If we desire to focus solely on A, and
B demands our attention,
B will be perceived as mere obstacle.

If we focus solely on being blocked from achieving our goal,
It can naturally lead to frustration & anxiety.

Yet, if we can shift our perspective,
So as to fully attend to B,
Enough to respect and listen to it,
B just might turn out
To be the proverbial rose
Worth smelling.

When Sincerity Goes Wasted

Sometimes, other people recognize our strengths and communicate it to us.

Yet, no matter how sincere their communication,
If it’s in regards to an ability we take for granted—
Perhaps even proactively trivialize—
Their sincerity can be perceived as mere flattery or politeness.
This makes it difficult for us to empathize with their sincerity.
Thus, making it difficult for us to discover our own strengths.

Leaders are Human Beings

People expect leaders to be super human.
Except, we’re human beings like everyone else.
The kind that needs support.
Except, the kind of support we need is often very hard to come by.

This week is suicide prevention week.
In commemoration of the week,
I’m offering a coaching session to 4 founders,
Free-of-charge.

This is for founders of startups & small businesses
Feeling stuck leading a team of people for whom they feel responsible.
In the session, we’ll design your next steps such that you can make progress.

We’re not going to let this responsibility crush us.
We’re going to leverage it as an opportunity for innovation.

Apply here.
Deadline is 9/16 (Sun).

When Do We Change?

We change our mind & behavior
When we come to have the freedom of choice
We didn’t previously perceive to have had.

Jean valjean stole,
Because he felt like he didn’t have a choice.
Once he did,
He changed.

When we tell others what not to do,
It can threaten what freedom of choice they perceive to have.
This is why our well-intended admonishments are often rejected.

Even when we tell others what to do,
We often stop at presenting options, not choices.
Options that fail to elicit the feeling of freedom.
Thus, this, too, are often rejected.

What master realizers of empathy do, is
Elicit feelings of freedom
In others and ourselves.

When this happens,
With no intention to change,
Change happens
As a byproduct.

Wanting Others to Listen

As much as salespeople would like to sell,
Customers have no obligation to buy.

In that sense,
When we want something from others—
Even if we merely want them to listen to us—
One could say that we’re (momentarily) in sales and
They are our customers.

If so, let us notice how we sell,
When we want our children to clean their room,
When we want our employees to do a better job,
When we want our clients or patients to implement our strategy.

Ever walk into a dealership
Only to walk out,
Because you didn’t like the way they sell—
Even if you loved the car?

Unless our customers are unwilling or
Unable to say “No,” to us,
If we sell a particular way,
It is only natural that they won’t buy.

Forty One

On Sunday, I turned 41.

I’ve been told that in “Korean age” I’m 42.

There’s something interesting about reflecting on what happened in the past after I have had a 10+year distance from it.

In my 20s, I listened to a lot of computer scientists’ inspiring lectures. They were world-famous, which gave their words that much more weight. In hindsight, it would have been one thing to learn of their views and to appreciate them for what they were (i.e. views) while quite another to be persuaded by them. For better or for worse, I leaned toward the latter.

In hindsight, there were a few critical reasons why their views had such a big impact on me.

  1. The vision they portrayed were of a revolutionary caliber with a moral framing of “saving the world.”I have a need to rebel against authority and the status quo. Their vision fulfilled that need. I could not refuse being part of the rebellion—especially if it was framed as a way to save the world.
  2. Their views also made me feel understood and accepted.Having lived my whole life as a third culture kid, I’d been looking for this feeling from mother/father figures for a long time. When I didn’t get it from my parents, I was ecstatic to get it elsewhere, even if it were from total strangers.
  3. Finally, I was under the impression that someone had the answer to life.I considered life to be a problem to be solved, and thought that if I can only find that person who has the solution to life, I’d have figured it all out. It just so happened that these computer scientists sounded so confident that I couldn’t help but assume they knew the solution to this problem called life.

All throughout my 20s, my tendency to hyper-empathize with these influential figures grew larger. As a result, I now understand my 20s as a phase of living their lives not mine. It wouldn’t be until I turn 30 that I realize how easy it is to confuse living someone else’s life with living our own.

Then at the age of 29, I received a challenge. A bewildering challenge at that. One that made no sense. An artist I met at a computer science conference challenged me to go to art school. It seemed like a crazy and irrational idea. Especially because I thought so little of art at the time. I was a man of science, engineering, and design science. Art, I thought, was fluffy, useless, bullshit. In fact, you may have noticed that I put the word “science” next to the word “design” a la Buckminster Fuller, as if to imply that the word design alone was somehow not good enough. “Why would a man of science, engineering, and design science stoop so low as to study art?” was the kind of thought I had back then. (Arrogant much?)

It took me over a year since receiving this challenge of conducting my own, *ahem* scientific, experiments and to gradually build the trust & respect necessary to empathize with artists. When I finally did, it also became clear that this was a challenge I could not refuse. I had to answer the challenge. Why? Because I realized that not answering the challenge meant continuing to live someone else’s life.

Living someone else’s life of rebellion didn’t give me a sense of comfort, but it did give me a sense of safety and that ever-so-desirable feeling that what I’m doing was “important work” that “mattered.” Yet, for better or for worse, I was no longer interested in safety or mattering. I was now interested in being honest with myself in ways I had never been. I was willing to break myself wide open to find out what the hell was inside me instead of continuing to chase after something outside of me because an influential figure had persuaded me into thinking that it was the right thing to do.

For better or for worse, that’s precisely what art and my 30s offered me. It forced me to face my deepest & darkest fears. It crushed every little belief and assumption I had developed over the years. It shook me to my core and took me places I’m both horrified and grateful to have been.

To be clear, I do not recommend this to anyone. I’ll spare you the details for now as I’m not quite ready to write about them just yet. Maybe give me another 10 years.

Above all, I say all this to set myself up to say “thank you” to all those who have stuck by my side throughout my 30s. That’s it really. Because it is through your grace that I’m still alive today both psychologically and physically. I will never forget that.

You know who you are.

May you stay beautiful, always.

with warmth and curiosity,

slim
August 19th 2018

photo credit to Sue Langford

Hyper-Empathizing with Our Companies

When we, as parents,
hyper-empathize with our children,
the children’s lives
feel like our own.

Similarly,
When we, as founders,
hyper-empathize with our companies,
the companies’ lives
feel like our own.

So much so
that we’re willing to sacrifice our health
to keep them alive.

Sacrificing our health
to keep our company alive
can produce behaviors critical
to the well-being of our company
In its early stages of development.

But as our company develops
—as do our children—
some of our “sacrificial” behaviors
born out of care
can also stifle its development,
not to mention fuel our frustration,
resentment,
and disappointment,
as we can’t help but take everything personally,
when we hyper-empathize.