To Reflect

What does it mean
to reflect?

Stand in front of a mirror.

The mirror
will reflect.

By mirror,
I mean a relationship
from which we can receive the choice
to see ourselves
from an interfacing
perspective.

By an interfacing perspective,
I mean a perspective
from which we can receive the choice
to see ourselves
as an “other”
with which we can empathize
without hyper-empathizing.

Go ahead.

Look into the mirror
and see yourself as an “other”
with which you can empathize
without hyper-empathizing.

Now,
by look,
I mean receive the choice
to recognize,
acknowledge,
and appreciate
parts of your “self”
by recognizing,
acknowledging,
and appreciating
parts of
the “other.”

Parts you forgot
or did not know
to recognize,
acknowledge,
and appreciate.

I mean give these parts
the choice
to feel seen.

The choice
to matter.

And by giving this choice,
may you realize
that this
is a loop,
where giving
does not constitute losing,
and receiving
is not predicated on lacking.

A loop,
where fear and shame
can make way
for flow.

Whether we reflect
through journaling,
through coaching,
or otherwise…

May this be a guide.

All by Ourselves

There is little we can do “all by ourselves”

Even if we have eyes,
we cannot see
without receiving support from light.

Even if we have legs,
we cannot stand
without receiving support from the ground.

Even if we have lungs
we cannot breathe
without receiving support from air

When we claim to have done it “all by ourselves,”
we’re probably either
insufficiently appreciating the support we’ve received from others
or
insufficiently feeling appreciated by others.

Our ability to appreciate others
is often intricately intertwined
with feeling appreciated by others.

Being Strong

At our first session,
she would habitually use the word
“strong”
to refer to herself.

“To be strong,”
she said,
“I should
Stop worrying and,
instead,
Focus on problem solving.
I should
Stop blaming my employees and,
instead,
Blame myself.”

On the surface,
these sounded wonderful,
virtuous, even.

But after a month
of realizing empathy
with herself,
she discovered that
by “strong”
all she meant was
“numb to pain & discomfort.”

There’s a world of difference
between following advice
and realizing for one’s self
through a journey
of maturation.

A journey through which we learn
new

or unexpected
choices
.

Without the journey,
“stop worrying,”
can merely mean
“repress stress & anxiety.”

“Focus on problem solving,”
can merely mean
“focus on eliminating fear & concern.”

“Blame myself,”
can merely mean
“lead with unconscious shame.”

To frame these phenomena
as someone’s “fault”
prevents
a deeper exploration.

More valuable
would be to recognize what happens
when we lack
a sense of choice
or proper support.

The Dark Side

A CTO once told me
that he had asked his CEO
“How many times have you wanted to fire me?”
to which the CEO replied,
“7.”

The CTO said his empathy realized instantly
as he knew the CEO was honest.
How did the CTO know?
Because he himself could count 5 times
when he thought he’d be fired.

Sincere honesty
can inspire the realization of empathy
in the prepared mind.

Unfortunately,
so much moral correctness
is published in leadership books,
that sincere honesty often seems unacceptable.

If you have employees,
there may have been times
when you experienced a deeply-rooted,
ferocious,
yet silent anger
accompanying a sudden urge
to fire them.

This is normal.

If you were surprised by your dark side,
this is expected.

The dark side is dark,
not because it’s “bad” or “wrong,”
but because we couldn’t see it.

When our dark side becomes visible,
it’s tempting to pretend we didn’t see it,
to leave it in darkness,
which can make things worse,
until we learn the choice
to respect our dark side
without admiration.

Two Sides of the Same Fear

I recently heard someone share with me
the following fear:
“I’m worried I’m pursuing an uncommon path,
because I’m afraid of the common one.”

Instantly,
I was reminded of others who had shared with me
the opposite fear:
“I’m worried I’m pursuing a common path,
because I’m afraid of the uncommon one.”

Rejected Commencement Speech

I’d like to share with you something I wrote back in 2011.

I was in the 3rd year of my research into the creative process I only knew to call “making art.” I had such strong feelings about my research that I felt compelled to share some of those feelings with my fellow graduates.

Unfortunately, my speech didn’t get picked.

What I did not know at the time was that the insights I gathered in art school would end up resonating most deeply with founders and CEOs. That the struggles I experienced in what I thought of as “making art,” would prove valuable those who “build companies.”

Enjoy!

 


 

Dear graduating class of 2011,

Let’s all take a moment to remember a few years back in time, back to your first week of classes at RISD. With that memory in mind, let me share with you a story from that week.

It was 8 o’ clock in the morning.

I was on the 2nd floor of ProvWash Foundation classroom looking around, nervous. I was surrounded by a group of freshmen students 12 years my junior. I knew them by reputation. Rumor had it that they drew amazingly realistic bicycles. I imagined their sketchbooks being filled with beautiful drawings freshly rendered just moments before coming to class. I wondered what my skills were. Just a year ago, I didn’t know how to draw. As a matter of fact, I still didn’t.

I was telling myself that the nine years I spent as a “professional” was going to help me get through this class, when the instructor gathered us at the front of the classroom to show us how to fold a piece of paper.

It looked easy.

I was feeling confident, until she turned to us and asked us to go fold our own.

“Fold our own what?” I wondered.

It was one of those tasks that could either seem completely self-explanatory, or completely… not. Anxiety struck, but I reminded myself that I had anticipated this. This was that art school “creativity” thing of which I had been forewarned.

Back at my desk, I reached for my post-it notes to sketch my ideas out. I sketched, sketched, and sketched some more in search of a design I liked. But, after a couple of hours, I ran out of ideas. Feeling anxious, I decided to skip lunch, to think of what to sketch. I brainstormed with more post-it notes, mind maps, and employed all the “professional methods” I had amassed over the years.

Time kept passing, with nary a hint of what I should fold. It was already 3 o’clock in the afternoon. I was starving. All that professional experience I was counting on seemed almost too cruel for not extending a helping hand.

In a moment of desperation, I decided to look around at what others were doing. I noticed a girl in the corner, who seemed very much focused on folding her paper. Curious to find out her vision, I left my desk for her’s. Even from afar, I could see a mountain of folded objects atop her desk.

As I moved in closer, I got excited to get a better look. But then when I finally got close enough, I noticed that none of the objects seemed particularly interesting.

“This is it?” I thought to myself, disappointed. “Why does she look so confident?” I wondered.

“Hey, what are you making?” I asked.

An answer came back.

“I don’t know.”

The answer echoed in my ears. I… don’t… know. Just three simple words.

“What are these other ones?” I asked again.

“I don’t know… I’m just trying stuff out,” she responded.

She didn’t know? How could she not know? How could her hands be moving when she didn’t know what she’s doing? How could she decide where to fold and in what direction? How could she anticipate what kind of effect a fold could have on her subsequent folds? How could she have folded a mountain of objects without knowing?

Then… it hit me like a ton of bricks. This… was youth. This… was what it meant to have a beginner’s mindset. This was what it meant to follow your heart. To be yourself. It was courage.

Never mind my lack of drawing skills. Courage was what I truly lacked. What I’ve been doing for a good chunk of my adult life was hide behind existing knowledge, formalized methods, and a fancy job title. I was a mere shadow of who I was, a bad imitation, at best, of a closed-minded, arrogant, dogmatic, adult stupefied by his own experience. I had never, in my adult life, felt like such a failure.

Even as I stand here now, after 3 hard years of graduate school, the lesson I learned in that classroom still seems highly relevant.

During the final semester, I was reminded over and over again, that the real challenge of graduate school, and, perhaps more so the world I am about to re-enter, is not to achieve success, gain recognition, or even to blow people’s minds with amazing work… Instead, it is to have the courage to not let anyone convince me that I am crazy. That just because I do not know exactly where I’m going, just because I do not have a clear vision, just because I cannot articulate what it is that I’m interested in, it does not mean that I am lost.

Do I feel confident that I will be able to do this?

No.

As a matter of fact, this is the least confident I have ever been. But no matter the situation, I somehow feel comfortable admitting my own feelings of cowardice, imperfections, and inadequacies. Maybe this is a cheap shot at sympathy or perhaps a way of comforting myself into thinking that things can only get better from here on.

Or perhaps this means that it matters less whether I’m confident or not. Because as I stand here, what I cannot stop thinking about is the fact that I have met fellow students and mentors here at RISD, who have demonstrated immense patience with me, who have encouraged me in ways I had never been, who have willingly spent time out of their own precious lives to engage in dialogue with me. And it is their confidence in me that gives me tremendous hope, that perhaps I am not crazy, and neither are you.

Dear graduating class of 2011, as one of my personal heroes once said.

You know very well who you are. Don’t let’em hold you down. Reach for the Stars.

Thank you.

In Praise of Survival

In startup circles,
there is wide-spread worship
of “growth.”

The lure of building a company worth $1 billion,
known as a “unicorn,”
looms large.

In contrast,
we often hear people demean survival,
with phrases like “mere survival is not enough,
we must thrive!”

The reality is that building a company
often feels like being in a war.

Not because we’re in a competition,
but because we get hurt,
—emotionally—
often to significant degrees.

And what I find interesting
is that when I help founders recover
from these emotional wounds,
I often see them naturally grow—
their minds,
their hearts,
and their relationships.

The kind of growth made possible
precisely because they got hurt.

Just as our muscles grow
by getting hurt
then recovering,
perhaps we can also grow,
by recovering.

By surviving.

By living.

By telling the God of death,
Not today.”

Word vs Meaning

Words often mislead us.

This is normal.

In fact,
I spent much of my first book
talking about how words like
courage,
humility,
respecting,
listening,
considering,
acting,
had misled me.

Words do often lead our attention.

Yet, where the attention is led
can surprise us,
because words only have meaning in context,
And that context resides
not only with the person uttering the word,
but also the person interpreting it.

So much of our verbal disagreements happen
because we are unwilling
to let others lead our attention
to their meaning.

We’re more interested in arguing
that their use of the word is “wrong” or “bad,”
while our use is “right” or “good.”

Perhaps.

Except we’re back to the problem solver’s mindset.

Let us be honest.

Is this mindset helping us solve the problem?

If so,
great.

If not…

It may be time
to switch
to the paradox dissolver’s mindset.

Unconscious Shame

I once attended a workshop
that laid out a model of how shame develops.

The model suggested,
that when children feel overwhelmed with emotion,
—pleasant or unpleasant—
their natural instinct
is often to reach out to others
—like their parents—
to process it.

Yet,
for better or for worse,
parents may unintentionally “reject“ such reaching out.
And with repeated “rejection,”
children may start to subconsciously judge themselves
as unworthy of love and attention,
when overwhelmed with emotion.
Thus planting the seed of shame.

In hindsight,
I spent much of my life coping with shame.
I did it by pursuing a self-image
of someone who never felt overwhelmed.
A stoic who could always “figure it out,”
through sheer intellect and will power.

It wasn’t until I began my work on empathy,
that I learned the choice
to empathize with that part of me,
instead of hyper-empathizing with it.

It was perhaps as Carl Jung once said,
“Until you make the unconscious conscious,
it will direct your life and you will call it fate.”

Change of Sight, Change of Mind

One of the most profound things
I learned in art school,
is that we can learn
to physically see the world
differently.

To draw from observation,
I had to look at objects
and learn to see light
instead of objects.

To make a poster,
I had to look at a piece of paper
and learn to see a deeply 3-dimensional space
through the surface of the paper.

To sculpt figures,
I had to look at a naked person
and learn to see their muscles & skeletons
hidden underneath their skin.

To learn to act,
I had to learn to see myself in the character
in between the words written in the script.

In each of these cases,
I’d say “Oh, I see…,”
and that change of sight
would profoundly shift my mind,
which then naturally shifted my behavior.

It is no coincidence,
that the professors I admired in school
never bothered to change my behavior.

They merely helped me see differently,
after which a change in behavior
was inevitable.